Refunds & Exchanges

To submit your request for a refund, please contact us in writing. Following are frequently asked questions about our refund policy.

Are Greyhound tickets refundable?

Not all tickets are refundable. It depends on the type of ticket that was purchased. In almost all cases there is a refundable and non-refundable fare available for the same trip. Non-refundable fares have no refund value. However, tickets can be exchanged for another date and time for a fee of $20. Exchange must take place prior to the scheduled travel date. If exchange request is not made prior to scheduled travel date the ticket will be null and void. Refundable fares are fully refundable and can be exchanged with no additional fee. However, exchange or refund must be made prior to schedule travel date. All exchanges will be based on schedule availability. See Student Fare section for specifics regarding fare restrictions.

I have a partially used ticket. How do I receive a refund?

A "partially used ticket" means you purchased a ticket and did not complete the trip prior to the final destination. Partially used one-way tickets are not refundable. Partially used round trip-tickets may be submitted for refund when either the going or return portion is completely unused. Refund will be based on the fare paid minus the one-way fare. If both the going and return portions are partially used the ticket has no refund value. Non-refundable tickets have no refund value.

The bus was late. Am I entitled to a refund?

No. While Greyhound makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. Greyhound is not liable for any inconvenience or expense caused as a result of such a delay.

The bus was late and I missed a connection on another bus line. Am I entitled to a refund of the other ticket?

No. Greyhound is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line for their specific refund procedures.

The bus was late and I missed a connecting flight. Am I entitled to a refund of the cost of my plane ticket?

No. Greyhound is not liable for any other travel expense caused as a result of a delay.

Can I get a refund at the terminal?

Yes. Refundable tickets may be refunded with the original form of payment at the location at which the ticket was sold. All other Refundable fares tickets may only be refunded upon application for refund by the Greyhound Corporate Refund Department in Burlington, Ontario.

I lost my ticket. How do I receive a refund?

Greyhound is not liable for lost, stolen, or destroyed tickets.

I just learned of a lower fare available, but I already bought the ticket at a higher price. How do I receive a refund?

Fares are subject to change at any time without notification. Any refundable fare ticket can be refunded minus the cancellation fee.

I qualify for a senior discount, but I already bought the ticket at a higher price. How do I receive a refund?

You must ask for the discount at the time of sale. Greyhound cannot provide refunds for discounts once the sale is complete.

I haven't used my ticket. Can I get a refund?

All unrestricted one-way and round trip tickets are good for travel and/or refund for a period of one year from the date of purchase, provided exchange or refund has been made prior to schedule travel date. Tickets held after this time period will be considered null and void and will retain no value for travel and/or refund. Certain advance purchase and/or other reduced fare tickets may carry a time limit or refund period less than the amount noted above.

Can I exchange my ticket for a different travel date or time?

Yes, however, a fee may apply if the ticket is not a refundable walk-up fare. If the ticket is non-refundable or advance purchase ticket, departure date and time may be changed for a $20 fee per ticket provided the following conditions are met:

  1. Any advance purchase requirement cannot be violated.
  2. Applicable holiday blackout restrictions for advance purchase fares must not be violated.
  3. The time limit from the original sale date must not be violated. All transactions and travel must be completed within one year of the original purchase date.
  4. Ticket cannot be a Commuter Ticket.
  5. Exchange request is made prior to the scheduled date of travel.

Origin and destination may not be changed under any circumstances in an exchange.

I'd like to change my destination. Can I do that without paying a fee?

No. Origin or destination may not ever be changed, fee or no fee.