Terms & Conditions

Please review these general rules regarding fares on Greyhound or a connecting carrier.

  • Fares quoted are valid on the Greyhound schedule and/or those of participating interline carriers listed on the ticket.
  • Fares are payable in Canadian dollars unless noted otherwise.
  • All one-way and return tickets are valid only for the date selected at the time of purchase and printed on the ticket, and will be honored for transportation daily. Departure date for any previously purchased ticket may be changed (see Refunds and Exchanges section for details)
    Please note that Print at Home Tickets must be exchanged prior to scheduled departure date.
  • No reservations are accepted. However, priority seating and seat selection can be purchased from ticket agents for an additional fee (see Priority Seating and Seat Selection section for details)
  • Depending on the date and time you select, not all discount fares may be available on all schedules.
  • Fares subject to change. Additional restrictions may apply during various times of the year. Also, not all interline routes may be available on discount tickets.
  • Fares quoted online may be subject to additional charges, including GST.
  • Unused Flex one-way and return trip fare tickets will have a refund value equal to the fare paid by the passenger unless otherwise indicated on the ticket (see Refunds and Exchanges section for details).
  • All Econo and Excursion (discounted) fares are Non Refundable, unless indicated in the rules of the individual fare (see Refunds and Exchanges section for details).
  • Companion fares require a minimum of two (2) passengers for purchase. Passenger and companion must travel together for the entire trip. The companion fare must be purchased at least 5 days in advance of travel.
  • Greyhound will not be responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond the carrier's control.
  • Greyhound will not be responsible for lost or stolen tickets.
  • Tickets are non-transferable and, if presented for transportation by any person other then the one for whom originally purchased, will be void and may be confiscated by a Greyhound agent or authorized employee of any bus carrier over which the ticket is issued.
  • Stopovers are NOT allowed on excursion (discounted) fares, unless indicated in the rules of the indivdual tariff.

For a complete summary of fare rules or for more information, see your local Greyhound representative.

Excursion Fares* Travel Blackout Date 2008-2009:

Christmas Dec 19-20, Dec 23-24, Dec 30, 2008 and Jan 2-4, 2009
EasterApril 9 and 12
Victoria DayMay 15 and 18
Canada DayJune 29, 30 and July 1
Civic Holiday July 31 and August 3
Labor DaySept 4 and 7
Thanksgiving Oct 9 and 12

* Includes Go Anywhere Fares, advance purchase (1, 7 and 14 day) city specific fares, Hostelling, ISIC, SPC and Air miles discounts and Companion fare.